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Kickstart day will give you the foundations and pre-work you need to confidently navigate the resources, learning approach, and LMS throughout the program.

With a BlueSky learning approach, you'll take your workplace challenges and turn them into learning triggers to inform a personalised learning plan that will keep you motivated as you navigate through the rest of the series.

This course defines CFM (what it is and isn’t), what it impacts, and why it matters. Apply the learnings right away and audit your business to identify any current barriers to adopting a customer-first mindset within your company.